Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair broken garage door springs the same day you call. Our trucks are fully stocked with the most common spring sizes, allowing our technicians to complete the repair in a single visit. For emergency situations, we offer same-hour arrival. The actual spring replacement typically takes 45-90 minutes depending on the spring type (torsion vs. extension) and your door's configuration. We always test the door thoroughly after replacement to ensure proper balance and safe operation.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors. The most common cause is simple wear and tear—springs have a limited lifespan measured in cycles (one cycle = one open and close). Standard springs last about 10,000 cycles, which translates to 7-12 years for average use. Other factors that accelerate spring failure include: rust and corrosion from humidity, temperature extremes that cause metal fatigue, improper spring sizing during original installation, lack of regular maintenance and lubrication, and physical damage from impacts or debris. Regular maintenance can extend spring life by 2-3 years.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including fiberglass doors. We partner with several financing providers to offer plans that fit various budgets, including 0% APR options for qualified buyers on terms up to 18 months. For larger projects, we also offer extended financing up to 60 months with competitive rates. During your free in-home consultation, we'll discuss all available options and help you find a payment plan that works for your situation. Most customers are approved within minutes.

Question 4

What are the benefits of insulated garage doors?

Accepted Answer

Insulated garage doors offer significant advantages over non-insulated models. Energy efficiency is the primary benefit—an insulated door with an R-value of R-12 or higher can reduce heat loss through your garage by up to 70%, lowering your energy bills. Other benefits include: quieter operation (the insulation dampens vibration and noise), increased durability (insulated doors resist dents better than single-layer doors), improved comfort in attached garages, and protection for items stored in your garage from temperature extremes. For homes with living space above the garage, insulation is especially important.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in spring or fall. Annual service includes lubrication of all moving parts, safety sensor testing, spring tension adjustment, track alignment check, hardware tightening, and a comprehensive inspection of all components. Between professional visits, homeowners should monthly: visually inspect springs and cables for wear, test the auto-reverse safety feature, lubricate rollers and hinges with garage door lubricant (not WD-40), and clear debris from tracks. Regular maintenance can prevent 90% of emergency repairs.

Question 6

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount horizontally above the garage door opening and use torque to lift the door. They're generally safer, last longer (15,000-20,000 cycles), and provide smoother operation. Extension springs mount on either side of the door and stretch to store energy. They're less expensive but have a shorter lifespan (10,000 cycles) and can be dangerous if they break without safety cables. For most residential applications, we recommend torsion springs for their superior performance and safety features. We can convert extension spring systems to torsion during repair or replacement.

Question 7

Why is my garage door making noise?

Accepted Answer

Noisy garage doors usually indicate one of several issues: worn rollers (especially nylon rollers that have hardened), loose hardware (bolts, hinges, and brackets), dry bearings and moving parts needing lubrication, worn or damaged hinges, misaligned tracks, or an aging opener with worn gears. Sometimes the noise is simply vibration transfer to the ceiling or walls. We can diagnose the specific cause and often resolve it quickly. Many noise issues can be prevented with regular maintenance. If your door suddenly becomes much louder, don't delay having it checked—it could indicate an imminent component failure.

Question 8

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours for a single door or 5-7 hours for a double door. This includes removing and disposing of the old door, installing the new door and all hardware, setting up the opener (if included), programming remotes and keypads, testing all safety features, and demonstrating operation to the homeowner. Complex installations with custom doors, new framing requirements, or additional features may take longer. We always provide a time estimate during your consultation and work to minimize disruption to your day.

Question 9

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind all our work with comprehensive warranties. For new door installations, we provide a 10-year warranty on parts and labor for the door itself, plus manufacturer warranties on openers (typically 5-10 years). For repairs, we offer a 90-day warranty on parts and labor. Our maintenance services include a satisfaction guarantee—if you're not happy, we'll make it right. Additionally, many of our premium installations include lifetime spring warranties. We also honor all manufacturer warranties and can assist with warranty claims on products we've installed.

Question 10

Can you install a smart garage door opener?

Accepted Answer

Yes, we install and service all major smart garage door opener brands, including LiftMaster myQ, Chamberlain, and Genie Aladdin Connect. Smart openers allow you to control and monitor your garage door from anywhere using your smartphone. You can receive alerts when the door opens or closes, set schedules, grant temporary access to guests or delivery services, and integrate with smart home systems like Amazon Alexa, Google Home, and Apple HomeKit. We can either install a new smart opener or add a smart conversion kit to your existing compatible opener.

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